At Evoscent India Perfumes Private Limited, Legal address: Techno IT Park, Near Eskay Resorts, Near Times Square Restaurant, Link Road, Borivali West Mumbai, Maharashtra, India, 400092 (hereinafter – “Company”), we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes issues may arise, and we want to ensure a seamless and fair refund process. Please read our refund policy carefully to understand your rights and responsibilities.
ELIGIBILITY FOR RETURNS AND EXCHANGES
- We will accept returns and exchanges only if the product you received is defective or damaged.
- Goods that have been sold cannot be returned for reasons other than defects or damage.
REQUESTING A RETURN
To initiate a return, you must:
- Contact us within 24 hours of receiving the product by sending an email to firstname.lastname@example.org.
- Include a clear photograph of the product showing the defect or damage. Provide a brief description of the issue.
- Once we receive your return request and validate the defect or damage, we will notify you via email that your return has been accepted.
- You will be responsible for shipping the defective or damaged product back to our designated address. We recommend using a trackable shipping method to ensure the safe return of the product.
- Upon receiving the returned product, we will inspect it to verify the defect or damage. If the defect or damage is confirmed, we will process your return and exchange you with a new product.
IF AN EXCHANGE IS APPROVED:
- We will ship a replacement product within one month from the date of receipt of the complaint.
- We may request additional information or documentation to facilitate the exchange process.
We do not accept returns or exchanges for reasons other than defects or damage.
This Policy will be governed under the provisions of the Consumer Protection (E-Commerce) Rules, 2020 + Consumer Protection Act, 2019.
If you have any questions or concerns regarding our refund policy, please contact us at: Email: email@example.com.
CHANGES TO THE REFUND POLICY
- We reserve the right to modify or update this refund policy at any time without prior notice. Please review this policy periodically to stay informed of any changes.
- By shopping at www.evoscent.in, you agree to abide by this refund policy and acknowledge that the information provided here is subject to change.